Month: February 2022

  • A Career in IT Support

    If you’re looking to improve the efficiency of your business, IT Support is the job for you. In this job, you’ll be required to troubleshoot and investigate tech issues affecting other people in the company or with external customers. You’ll be tasked with increasing productivity and efficiency, while ensuring that your company’s technology is running…

  • How to Choose the Right IT Support for Your Business

    How to Choose the Right IT Support for Your Business When you need IT support, the first place to go is the IT department at your company. This office usually has a help desk for you to call to get answers. You should always call them if you are unsure of what the problem is,…

  • Why You Should Outsource Your IT Support

    There are three different tiers of IT support: level one, level two, and tier three. Each tier has a different set of skills required. Typically, level one technicians are responsible for answering basic customer questions, transferring them to level two personnel. Issues that cannot be resolved at this level are escalated to a higher rung.…

  • What to Look For in an IT Support Company

    What to Look For in an IT Support Company An IT Support company must have a clear understanding of the technology and its users. The IT industry is highly competitive, so a degree is important if you want to pursue a career in this field. A college education is also useful as it will help…