Author: Mary Landry

  • IT Support for Managed Servers, Managed Desktops and Managed Networks

    IT Support services are offered by companies that offer a range of levels of support. The lower levels are designed to solve common problems, while the higher levels require more advanced knowledge. Typically, there are three levels of support: tier one, tier two and tier three. The first level of support involves the person on…

  • How to Get IT Support for Managed Desktops and Managed Servers

    What does IT Support entail? IT support is a way to receive help if your system has a problem. It can work in a variety of ways, depending on the product or service you’re using. Even household name companies like Apple and Samsung have support departments to help users resolve any issues. There are a…

  • What Is IT Support?

    What is IT Support? What does it do for an organization? How does it help employees? What is the difference between an IT support company and a tech support company? We’ll discuss both options in this article. In-house IT support involves maintaining your own team of IT professionals. These individuals help you deal with technical…

  • How IT Support Can Help You Stay Ahead of the Competition

    A team of nyc IT Support professionals faces many challenges. Not only are there new technologies to integrate and implement, but also security measures to protect sensitive data. These issues hamper the ability of an IT Support team to run health checks and oversee the overall IT infrastructure. The latest technological […]

  • Benefits of Hiring IT Support in New Jersey

    What are the benefits of hiring an IT support service? What do you need to look for? How do you go about hiring the right company for your needs? Here are some tips to get started. It can be overwhelming to know which company to hire. However, there are many benefits to hiring a professional…

  • The Benefits of IT Support in NYC and the Surrounding Areas

    An IT support desk is a tool that allows you to monitor the total number of tickets you receive and see trends over time. By tracking the number of support requests, you can determine the exact level of service that you need. The data that you gather can help you determine when you will need…

  • How to Make IT Support More Efficient and Cost-Effective

    As an IT Support specialist, you will need to be able to adapt to new hardware and software. New platforms and languages are regularly released, and they often bring new features and advancements for a company’s IT operations. Technical writing skills are also essential, as well as the ability to write case studies and reports.…

  • Managed Servers and Managed Networks

    There is a looming threat of cyber-attacks, which is increasing the vulnerability of modern business. While hiring specialist technicians and engineers may be costly, it is also not always possible to handle all technology issues yourself. To help mitigate these risks, organizations turn to IT support services. These experts monitor and maintain all aspects of…

  • Benefits of Outsourced IT Support in Long Island

    An IT support specialist should have 3-5 years of experience and a demonstrated ability to provide technical support. In addition, they should be highly proficient with IT helpdesk software, have an extensive knowledge of computer hardware and software, and be able to train end-users. Advanced knowledge of system security, database maintenance, and help desk software…

  • How IT Support Can Help Your Business

    Hiring an IT team or an individual to manage your IT support can be expensive. In fact, payroll is one of your largest business expenses. By using a professional IT support service, you will only pay for the services you actually use. Not only will your IT support provider already have the infrastructure in place,…