Many companies provide IT support for their customers. These firms offer services to fix computer problems. These services come with a fee, and the more help you need, the more it will cost. Most IT support teams are available 24/7 to help you fix your computer issues. However, you should be aware of how they handle these calls and if you’ll be paying a lot. In addition, you should be aware of how they work to ensure that you’ll get the best service possible.
There are two levels of IT support: active and passive. Active support is the most common type and is used by almost everyone. It involves live help from IT experts. These experts provide real-time support via phone, live chat, and helpdesk. A helpdesk is a team of professionals that are knowledgeable about your system and can provide round-the-clock assistance to your clients. This type of service can come in various forms: remote sessions, phone calls, and on-site visits.