IT support businesses sell a variety of services and products to consumers. So how can you know which ones you should be paying for? There’s no shortage of information on the Web, but a thorough analysis of your company’s needs is best. Here’s a list of the most common IT support services with an explanation of each one:
Microsoft provides most of the basic support services for Windows. The popular Microsoft Certified Technology Specialist (MCTS) certifications come in three flavors: Microsoft Certified Technology Specialist (MCTS) v. Microsoft Certified Systems Engineer (MCSE) v. Microsoft Certified Information Technology Consultant (MITC). If you’re considering a certification, consult with your Microsoft Information Technology Services (IITS) or Information Technology Management Services (ITMS) manager. To become a Microsoft MCTS, a person must successfully pass the Microsoft Qualified Professional Examination (MPE) v. a Microsoft System Engineer (MSE) v. and Security Compliance Specialist (SCS) v. a Microsoft Qualified Information Technology Specialist (QTI). If you’re already a Microsoft Certified Technology Specialist (MCTS) or a Microsoft Systems Engineer (MSE), IT support services from a Microsoft certified company usually cost more than support services from the Microsoft Information Technology Services provider (NITS).