If you are unsure as to what type of IT Support you need, then you should consider hiring an IT support company or in-house specialist. While there are many different skills required to be a successful IT support professional, the most important trait is patience. IT support professionals need to be able to solve issues quickly and patiently, even when their job may not seem technically challenging. Here are some tips to help you choose the best IT support company:
There are three basic types of IT support, each addressing a specific type of need. Tier I is the lowest level of support; Tier II is the most advanced level. Tier III is also known as high-end or back-end support. These professionals are highly trained in their field and are responsible for handling more complex problems. They assist Tier I and II personnel, research and develop solutions, and troubleshoot problems. However, they must be careful to keep costs under control.