All posts by Mary Landry

The Benefits of IT Support

xEWb46s - The Benefits of IT Support

If you have a passion for computers and technology, you may want to consider a career in IT support. Depending on your skills, there are many different career paths you can take within this field. Some people advance to managerial or executive positions in the field. Those with leadership skills are especially well-suited to this type of role. There are many advantages to working in this field, and there are numerous ways to grow within this role. Listed below are some of the many benefits of working in IT support. read more

Benefits of Hiring IT Support in New Jersey

1qpG7wb - Benefits of Hiring IT Support in New Jersey

What are the benefits of hiring an IT support service? What do you need to look for? How do you go about hiring the right company for your needs? Here are some tips to get started. It can be overwhelming to know which company to hire. However, there are many benefits to hiring a professional IT support service. These benefits include cost savings, reliability, and security. Listed below are just a few of the benefits. It’s never too late to start looking for IT support.

How to Choose the Best IT Support for Your Long Island Business

If you are unsure as to what type of IT Support you need, then you should consider hiring an IT support company or in-house specialist. While there are many different skills required to be a successful IT support professional, the most important trait is patience. IT support professionals need to be able to solve issues quickly and patiently, even when their job may not seem technically challenging. Here are some tips to help you choose the best IT support company:

There are three basic types of IT support, each addressing a specific type of need. Tier I is the lowest level of support; Tier II is the most advanced level. Tier III is also known as high-end or back-end support. These professionals are highly trained in their field and are responsible for handling more complex problems. They assist Tier I and II personnel, research and develop solutions, and troubleshoot problems. However, they must be careful to keep costs under control. read more

The Benefits of IT Support in NYC and the Surrounding Areas

An IT support desk is a tool that allows you to monitor the total number of tickets you receive and see trends over time. By tracking the number of support requests, you can determine the exact level of service that you need. The data that you gather can help you determine when you will need more resources and when you’ll be running out. For example, you can see how many support requests you have after offering certain services or implementing new software or solutions. This data can help you better plan your IT support resources and validate any extra resources that you need. read more

How to Make IT Support More Efficient and Cost-Effective

90IFfdc - How to Make IT Support More Efficient and Cost-Effective

As an IT Support specialist, you will need to be able to adapt to new hardware and software. New platforms and languages are regularly released, and they often bring new features and advancements for a company’s IT operations. Technical writing skills are also essential, as well as the ability to write case studies and reports. Your overall performance will require an in-depth analysis of your work and your team’s communication skills. Finally, it is important that you have strong time management and communication skills to ensure that you get the most out of the time you’re allotted for a project. read more

A Career in IT Support

JRHrAvQ - A Career in IT Support

A career in IT Support requires a variety of skills, knowledge and experience. This field is often categorized into first and second line tech support roles. First line support personnel handle basic issues, troubleshoot known problems and complete service requests. They should have a broad knowledge base and be able to remotely control a user’s computer. Second line support personnel handle more complex issues and problems. IT Support officers can work independently or be part of a team. read more

Managed Servers and Managed Networks

CKuUIAB - Managed Servers and Managed Networks

There is a looming threat of cyber-attacks, which is increasing the vulnerability of modern business. While hiring specialist technicians and engineers may be costly, it is also not always possible to handle all technology issues yourself. To help mitigate these risks, organizations turn to IT support services. These experts monitor and maintain all aspects of an organization’s computer systems, networks, and technology. These professionals offer on-demand services for a fixed fee, or work on a subscription basis. read more

Benefits of Outsourced IT Support in Long Island

lq3dg1A - Benefits of Outsourced IT Support in Long Island

An IT support specialist should have 3-5 years of experience and a demonstrated ability to provide technical support. In addition, they should be highly proficient with IT helpdesk software, have an extensive knowledge of computer hardware and software, and be able to train end-users. Advanced knowledge of system security, database maintenance, and help desk software are also required. The most successful IT support specialist should be proactive in identifying problems and developing solutions. However, not all IT support professionals are equally qualified for this position. read more

How IT Support Can Help Your Business

Hiring an IT team or an individual to manage your IT support can be expensive. In fact, payroll is one of your largest business expenses. By using a professional IT support service, you will only pay for the services you actually use. Not only will your IT support provider already have the infrastructure in place, but they will also have a full-trained team ready to help you. Whether you need help setting up an email account or implementing a new computer network, a professional IT support service can make your business run smoothly. read more

How to Improve Your IT Support Job

FwRuxlV - How to Improve Your IT Support Job

Hiring an IT Support company has several benefits. It can reduce operational and labor costs, improve business orientation, and reduce risk associated with IT activities. This service also provides regular monitoring and maintenance, which helps in detecting and resolving emerging issues. In addition to the cost savings, it also increases the efficiency of customer service. Ultimately, IT Support companies are more effective than the in-house IT staff. Whether you’re a small business or a large organization, an IT Support company will have the expertise to address your needs. read more