The IT Support job role is responsible for maintaining and managing the computer networks of organisations of all types. They provide technical assistance, monitor and troubleshoot computer systems and troubleshoot problems. In some cases, they may also be required to work shifts or weekends. This job role is a vital component of any organisation. It is also a rewarding career that requires a high level of dedication and commitment. The IT Support role is highly varied. Some companies require their IT Support employees to work shifts and are required to be available at all times to ensure that they are providing optimum performance.